logo
CloseMenu
My Cart
You have no items in your cart.
  • Need Help?
  • Terms & Conditions and Privacy Policy
© 2025 Huntsville/Madison County CVB, All Rights Reserved
Continue Shopping / Help

How can we help?

We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.

Help yourself.

If you seemed to lose your pass or email verification, simply look it up here:

Search your order
Common Questions

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

Still Need Help?
Reach out!
Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 701-5582
  • Need Help?
  • Terms & Conditions and Privacy Policy
© 2025 Huntsville/Madison County CVB, All Rights Reserved

Terms & Conditions, Privacy Policy, Refund Policy

Terms & Conditions

Vouchers are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Voucher. The Merchant is the issuer of the Voucher and is solely responsible for all matters pertaining to the redemption and use of the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs ("Liabilities") it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not. You waive and release Bandwango and Huntsville/Madison County CVB, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents, (collectively, the "Released Parties") from any Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with your use of a Voucher or the goods, services or experiences a Merchant provides in connection with the Voucher. Services performed by the Released Parties are provided "AS IS" without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

Privacy Policy

Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared except to the limited extent disclosure may be required under applicable law. During checkout, we may ask you if you would like to receive marketing communications. If you opt-in, then you will receive communications according to what you opted into.

Refund Policy

N/A

Error