How can we help?

We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.

Help yourself.

If you seemed to lose your pass or email verification, simply look it up here:

Search your order
Common Questions

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

I put in the wrong phone or email when I made my order. How can I update my information?

Submit a help request and our support team would be happy to update this for you. Please include the account information that needs to be updated in your request.

How often can I use each offering or check-in at each location?

Check the ‘Frequency’ field when you click on an offering. This will tell you how many times you can use that item. The ‘Frequency’ field addresses whether you can only use the offering once or multiple times at particular intervals.

What if I have additional questions?

Please reach out to our support team via phone, text, or by sending a message through the Request Support option a little lower on the screen.

Who do I contact if I get stumped on a clue?

Contact the Huntsville/Madison County Visitor Center® during business hours. 

What happens if I do not receive my pass via email?

Check your spam/trash/junk folders for an email from the Huntsville/Madison CVB.

Still Need Help?
Reach out!
Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 921-5333